Customer service > Account problem

Account problem
Ask
How to modify account data?
Answer
International investors can register their foreign exchange accounts through the platform customer service. The platform has signed a confidentiality agreement, and the platform will keep all relevant information confidential for international investors.
Ask
How to modify the transaction account password?
Answer
If you need to modify the transaction account password, you can modify it on the PC version and app version of MetaTrader 5. The modification method of PC version is: log in to PC version MetaTrader 5 - tools - Options - server - change - enter the old password - enter the new password - click "OK" to finish. The modification method of APP version is: log in to MetaTrader 5 of APP version - Set - click account - click "..." on the right after the account - select "change password" - change "master password" - enter the old password and new password respectively - click "change" in the upper right corner. The simple way is that after logging in to the official website, there is a "change password" in the account management. After entering, enter a new password.
Ask
Why didn't you receive your account and password after registration?
Answer
Usually, if you complete the registration according to the registration requirements, the system will receive the registered account and password within 1-5 minutes. The sending method is usually email. Please note that the automatic firewall function of e-mail may distinguish the received account password e-mail as spam and store it in the dustbin. Please check it carefully. If there are still problems, please contact the customer service on the official website.
Ask
How many accounts can a citizen register?
Answer
The same customer can register up to 1 transaction account.
Ask
How to register a transaction account?
Answer
You can visit our official website through the Internet, click to register a real account, and fill in your personal data accurately according to the prompts and requirements on the page to complete the registration of the transaction account.